Selected Work
Enterprise-scale design leadership across logistics, healthcare, insurance, and digital infrastructure.
A New Course for Waterway Logistics
Led product strategy and field research for a fleet platform that brought 11 disconnected systems together and made key workflows 35% faster.
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Designing a Governed Knowledge Layer for AI
Shaped the product strategy and designed a governed knowledge layer, validated through a limited pilot, that gave approved AI workflows reusable access to source-grounded company knowledge.
Read case study →Transforming Project Delivery with AI
Designed an AI-supported delivery workflow that reduced effort from about 240 to 105 staff-hours while keeping people responsible for every final decision.
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An Enterprise Design System for Global Scale
Led the strategy, structure, and governance of a design system used across 800+ digital properties, cutting production time by 40% and delivery costs by more than half.
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De-Risking Project Delivery Through Team Capability
How I turned years of manual team-staffing work into a research-backed 0→1 product that helps leaders expose capability gaps, build stronger project teams with AI, and address execution risk before delivery begins.
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A Unified Digital Ecosystem
Led the move from 70+ disconnected sites to a shared design system and a better way of working, reducing department costs by 20%.
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A Lifeline for the IVF Journey
Led product strategy, experience architecture, and UX direction for an IVF support product serving patients, partners, and clinicians, delivering 200+ high-fidelity screens in 45 days.
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An Accessibility Program Built to Scale
Built a global accessibility program that added requirements, review steps, training, and tracking to daily work, reducing accessibility defects by 18% in six months.
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Strategic De-risking: Operational Diagnostics to Save $900k in Build Costs
A 2-week diagnostic revealed 93% of issues were operational — saving the client $900k+ in unnecessary build costs.
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