Selected Work

Enterprise-scale design leadership across logistics, healthcare, insurance, and digital infrastructure.

A New Course for Waterway Logistics
35% faster workflows

A New Course for Waterway Logistics

Unified 11 legacy maritime systems into one research-led fleet operations platform, improving critical workflows by 35%.

Product DesignResearchLeadership
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~56% effort reduction

Transforming Project Delivery with AI

Reduced a mid-sized web-product engagement from ~240 to ~105 staff-hours by embedding AI across delivery while preserving human review and quality control.

AI StrategyDesign OpsLeadership
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A Lifeline for the IVF Journey
45-day delivery

A Lifeline for the IVF Journey

Led product strategy and UX direction for a funding-critical IVF support proof of concept, delivering 200+ prototype screens in 45 days.

Mobile DesignHealthTechLeadership
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An Enterprise Design System for Global Scale
40% faster production

An Enterprise Design System for Global Scale

Scaled a governed design system across 800+ digital properties, reducing production time by 40% and lowering delivery costs by 50%+.

Design SystemLeadershipAccessibility
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Operationalizing Accessibility: Reducing Defects by 18% Across the Enterprise
18% fewer defects

Operationalizing Accessibility: Reducing Defects by 18% Across the Enterprise

Transformed fragmented accessibility efforts into a scalable governance model, reducing defects 18%.

AccessibilityDesign OpsLeadership
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A Unified Digital Ecosystem
20% cost reduction

A Unified Digital Ecosystem

Modernized 70+ disconnected insurance websites into a shared design system, cutting costs 20%.

Design OpsDesign SystemResearch
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Strategic De-risking: Operational Diagnostics to Save $900k in Build Costs
$900k+ saved

Strategic De-risking: Operational Diagnostics to Save $900k in Build Costs

A 2-week diagnostic revealed 93% of issues were operational — saving the client $900k+ in unnecessary build costs.

Service DesignConsultingStrategy
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